“Even the best will fall occasionally,
but when they do fall, they will be back on their feet
We have to continuously maintain the following:
We have a full time facility manager who ensures that
the facilities are well maintained. All electrical equipment
such as Air conditioners, Generators, Water Coolers,
and furniture et cetera is covered under proper maintenance
contracts. These are serviced regularly. The facility
manager carries mobile phones and is available 24 hours
a day in case of an emergency.
There is a full time hardware and networking engineer
who takes care of the hardware and networking in the
company. We have standard vendors and a list of approved
equipment that we can buy. This equipment list has been
created from experience in terms of what has given us
dependable service. The engineer is fully trained to
deal with any hardware and networking problem. For unusual
problems/upgrades we have a standard vendor who provides
us this service and is again available 24 hours a day.
Software support is provided by our sister company,
Mindmill Software Limited. Technical people from Mindmill
Software Limited carry mobile phones and are available
24 hours a day, should a rare need arise.